FAQs
How do I place an order?
Simply browse our collection, add your preferred items to your cart, and complete checkout using one of our secure payment methods.
Can I change or cancel my order?
Orders may be canceled before 3:00 PM (GMT-05:00) Eastern Standard Time (New York) on the same business day they are placed.
Once an order has been processed or shipped, it cannot be canceled. If you no longer wish to keep the item, you may request a return in accordance with our Return & Refund Policy.
Can I modify my shipping address after placing an order?
If your order has not yet been processed, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to update the shipping address.
Where do you ship?
First Avenue Clothing currently ships within the United States only.
How much does shipping cost?
We offer Free Standard Shipping on all orders within the United States.
How long does order processing take?
Orders are processed within 1–3 business days after they are placed. Orders are prepared during regular business hours, excluding weekends and public holidays.
How long does delivery take?
Once shipped, orders typically arrive within 4–7 business days, depending on the destination and carrier.
What is the total estimated delivery time?
The estimated delivery time is 5–10 business days from the date your order is placed.
What is the order cut-off time?
Orders placed after 3:00 PM (GMT-05:00) Eastern Standard Time (New York) will begin processing on the next business day.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 48 hours for tracking information to become available after your order has been dispatched.
Why is my order taking longer than expected?
Delivery times are estimates and may be affected by weather conditions, holidays, carrier delays, or periods of high shipping volume.
What is your return policy?
You may request a return within 30 days of your order being delivered.
What items are eligible for return?
Returned items must:
- Be unused, unworn, unwashed, and in their original condition.
- Be returned in the original packaging.
- Include all original tags, labels, and accessories.
- Be accompanied by valid proof of purchase.
Which items cannot be returned?
Returns cannot be accepted for:
- Items that have been worn, washed, altered, damaged, or misused after delivery.
- Items returned without their original packaging, tags, labels, or accessories.
- Items returned after the 30-day return period.
Is return shipping free?
Yes. Approved returns include free return shipping.
There are no restocking fees and no handling fees.
How do I start a return?
Contact our customer support team with your order number and the reason for your return. After your request is reviewed, you will receive return instructions.
Do you offer exchanges?
No. First Avenue Clothing does not currently offer direct exchanges.
If you need a different size, color, or item, please return the original product for a refund and place a new order.
When will I receive my refund?
After your return has been received and inspected, refunds are processed within 7 business days.
Refunds are issued to the original payment method used during checkout, and a confirmation email will be sent once the refund has been completed.
What should I do if I receive a damaged, defective, or incorrect item?
Please contact us within 30 days of delivery.
To help us resolve your request quickly, please include photos of:
- The item received.
- The original packaging.
- The shipping label.
After reviewing your request, we will provide an appropriate resolution, which may include a replacement or a full refund.
Which payment methods do you accept?
We currently accept:
- American Express
- Diners Club
- Discover
- JCB
- Maestro
- Mastercard
- Visa
Is my payment secure?
Yes. All transactions are protected using SSL encryption and comply with PCI-DSS (Payment Card Industry Data Security Standards).
We do not store or have access to your credit card information.
When will my payment be processed?
Payments are processed immediately when your order is placed.
Once payment has been successfully confirmed, your order enters processing.
What currency do you use?
All prices and transactions are processed in United States Dollar (USD $).
Are taxes included in the prices?
Yes. All taxes are included in the product prices displayed on our website.
What happens if my payment is declined?
If payment authorization is unsuccessful, your order cannot be completed. You may try another payment method or contact us for assistance.
Why is accurate billing information important?
Please ensure your billing information matches your selected payment method. Incorrect or incomplete billing details may result in delays or order cancellation.
How can I contact First Avenue Clothing?
Store Name: First Avenue Clothing
Address: 343 1st Ave, New York, NY 10003, United States
Phone: +1 212-388-9256
Email: info@firstavenueclothing.com
Opening Hours:
Monday - Saturday: 10 AM–9:30 PM
Sunday: Closed
Time Zone: (GMT-05:00) Eastern Standard Time (New York)
I couldn't find the answer I was looking for.
Our customer support team is happy to help. Please contact us by phone or email during our business hours, and we'll respond as quickly as possible.