Refund policy

At First Avenue Clothing, we value your trust and strive to provide a smooth and reliable shopping experience. If your order does not meet your expectations, our Return & Refund Policy below explains how returns and refunds are handled in a clear and straightforward manner.

Return Timeframe

You may request a return within 30 days from the date your order is delivered. Requests submitted after this period may not be eligible for approval.

Return Eligibility

To qualify for a return, all of the following conditions must be be met:

  • The item must be unused, unworn, unwashed, and in its original condition.
  • The item must be returned in its original packaging.
  • All original tags, labels, and accessories must be attached.
  • A valid proof of purchase (order confirmation or receipt) must be provided.

Items that do not meet these requirements may not be eligible for a return.

Items Not Eligible for Return

We cannot accept returns for the following:

  • Clothing that has been worn, washed, altered, damaged, or misused after delivery.
  • Items returned without their original packaging, tags, labels, or accessories.
  • Items returned outside the 30-day return period.

Return Method and Fees

All approved returns must be sent by mail following the return instructions provided by our customer support team.

  • Return Shipping: Free of charge.
  • Restocking Fee: None.
  • Handling Fee: None.

No additional charges will be deducted from approved refunds.

Return Procedure

To initiate a return, please follow these steps:

  1. Contact our customer support team with your order number and reason for the return.
  2. Wait for return authorization and follow the instructions provided.
  3. Securely pack the item in its original packaging.
  4. Attach the provided return label (if applicable) and ship the package.

Returns that are unauthorized or improperly packaged may not be accepted.

Exchanges

At this time, First Avenue Clothing does not offer direct exchanges.

If you would like a different item, size, or color, please return the original item for a refund and place a new order after your return has been approved.

Refund Processing

After your return is received and inspected:

  • Refunds are processed within 7 business days.
  • Refunds are issued to the original payment method used at checkout.
  • A confirmation email will be sent once your refund has been processed.

If you do not receive your refund within 7 business days, please contact us at info@firstavenueclothing.com.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 30 days of delivery.

To help us resolve your request as quickly as possible, please include clear photos of:

  • The item received.
  • The original packaging.
  • The shipping label.

After reviewing your request, we will work with you to provide an appropriate resolution, which may include a replacement or a full refund.

Order Cancellation Policy

Orders may be canceled before 3:00 PM (GMT-05:00) Eastern Standard Time (New York) on the same business day they are placed.

Once an order has been processed or shipped, it can no longer be canceled and must follow the return process outlined above.

Contact Information

For questions or assistance regarding returns or refunds, please contact us:

Store Name: First Avenue Clothing
Address: 343 1st Ave, New York, NY 10003, United States

Phone: +1 212-388-9256
Email: info@firstavenueclothing.com

Opening Hours:
Monday - Saturday: 10 AM–9:30 PM
Sunday: Closed

Time Zone: (GMT-05:00) Eastern Standard Time (New York)

Thank you for shopping with First Avenue Clothing. We appreciate your business and look forward to serving you again.